Frequently Asked Questions

Hi! Do you have questions regarding your order? Or do you need some help with choosing the best book for your loved one? Whatever your question may be, we will gladly help you find what you’re looking for!

If you still need more assistance after reading this page, please email us at contact@inthebook.com and we will be sure to give you all the help you need!

Book Types

What book cover options do you offer?
For all information on the different book cover options we offer, please read our buyer’s guide here.

How do I use the photo upload feature?
Not all of our books accept photo uploads. For information on which do and don’t, and how to use our photo upload feature, please read our guide here.

What different book types do you offer?
We offer a great range of children’s books, from Disney classics to educational books, all of which can be personalized. You can find books by searching by age, gender, type, or by your little one’s favorite character!

You can also find lots of personalized books for adults, including keepsake newspaper books for various occasions, as well as humorous books to make your recipient smile. You can search for these books through our Him and Her categories, or by looking for your occasion.

Delivery, Returns and Cancellations

When will my order be delivered?
For all information about delivery, lead times and tracking your order, click here.

Order Tracking
You can track your order, without logging into your account, here.

Can I return my book?
For all information about returns, please read our returns policy.

How can I cancel my order?
Unfortunately, once an order has been received by our production team, we are unable to cancel it. Please urgently email the team at contact@inthebook.com if you wish to cancel your order, however if your order has reached the production team it will be too late to cancel.

I have made a mistake on my order; can I change this?
We understand mistakes happen and we will certainly try our best to make any changes we can. Please note, as all of our orders are despatched within 1 to 3 days of ordering, it may be too late to make a change. Please urgently email the team at contact@inthebook.com and we will try our best. Please note that orders placed over the weekend will be less likely to be amended due to the efficiency of our production team.

I am sending straight to the person, can you gift wrap the product for me? And include a gift message?
At the moment we are unable to offer this service, but due to queries of this nature we are currently looking into the possibility of offering this service to you.
Lots of our books do come with a free gift box included, or give you the option to purchase one with your order, to make your book even more presentable for your recipient.

Delivery, Returns and Cancellations

When will my order be delivered?
For all information about delivery, lead times and tracking your order, click here.

Order Tracking
You can track your order, without logging into your account, here.

Can I return my book?
For all information about returns, please read our returns policy.

How can I cancel my order?
Unfortunately, once an order has been received by our production team, we are unable to cancel it. Please urgently email the team at contact@inthebook.com if you wish to cancel your order, however if your order has reached the production team it will be too late to cancel.

I have made a mistake on my order; can I change this?
We understand mistakes happen and we will certainly try our best to make any changes we can. Please note, as all of our orders are despatched within 1 to 3 days of ordering, it may be too late to make a change. Please urgently email the team at contact@inthebook.com and we will try our best. Please note that orders placed over the weekend will be less likely to be amended due to the efficiency of our production team.

I am sending straight to the person, can you gift wrap the product for me? And include a gift message?
At the moment we are unable to offer this service, but due to queries of this nature we are currently looking into the possibility of offering this service to you.
Lots of our books do come with a free gift box included, or give you the option to purchase one with your order, to make your book even more presentable for your recipient.

Discounts and Voucher Codes

I have a discount code but forgot to apply it to my order, can you add this?
No need to worry! As long as the book hasn’t been dispatched or the discount hasn’t expired, we can certainly take the code for you. Please contact us with your order reference and voucher code so we can get that sorted for you.

I have a code off a voucher website but it’s not going through?
Due to the premium nature of the bespoke gifts on In The Book, we do not advertise deals via voucher sites. These codes will most likely be false. However, we would recommend creating an account and signing up for our email newsletter where you will receive exclusive offers. You can do so on our homepage.

I want to place a corporate or bulk order; do you offer discounts?
We would recommend emailing the team on contact@inthebook.com. Please include the number of items you require, how quickly you require them and where you would like them sending.

FedEx Cross Border Shipping

Where do I find my tracking number?

You will receive a tracking number once your order has been dispatched. Your tracking number will be sent to the email address associated with your order, please make sure you have access to the email address you use at checkout.

How do I track my order?

When you have received your tracking number, you can use the FedEx Cross Border tracking service. All you need is your tracking number from your email. Just copy and paste this into the field provided. 

Once your tracking number is in the field you can click the ‘Track’ button. This will then show you details of where your order is on its journey to you. The events will start on dispatch, please note there may be days in between updates, this will be dependent on where your parcel is traveling to and which local provider is used.

How do I know what provider is delivering my parcel?

Once you are on the main tracking screen, you can click the ‘view more tracking’ button. This will open up a separate tab, where you will be able to see which provider will be delivering your parcel.

My parcel hasn’t had an update in a couple of days

Once your parcel is dispatched from our Scottish warehouse it will travel through the system to get to you. You may notice that once your parcel is received at a depot or customs there will be no updates. This is normal and should get updated as soon as your parcel has been processed (this may take 5-8 days in some circumstances).

I haven’t received my tracking number

Your tracking number will be sent to your email address once your order has been dispatched. If you haven’t received a tracking number via the email you can also use the track my order page on the website. 

My tracking number isn’t working

Your tracking number will be sent in an email that also includes your order reference. Please ensure you are using the tracking number not the order reference as this won’t work. Your tracking number should look like this: SIG1234GB12345678910

If you are still having trouble using your tracking number please contact customer services. 

I don’t like the local provider my parcel is coming from can I change it?

Unfortunately, the local provider is chosen automatically depending on who can best deliver your parcel. You will be able to track your order with every provider.