Frequently Asked Questions
Do you have questions regarding your order? Or do you need some help with choosing the best book for your loved one? Whatever your question may be, we will gladly help you find what you’re looking for!
If you still need more assistance after reading this page, please email us at [email protected] and we will be sure to give you all the help you need!
What book cover options do you offer?
For all information on the different book cover options we offer, please read our guide here.
How do I use the photo upload feature?
Not all of our books accept photo uploads. For information on which do and don’t, and how to use our photo upload feature, please read our guide here.
What different book types do you offer?
We offer a great range of children’s books, from Disney classics to educational books, all of which can be personalised. You can find books by searching by age, gender, type, or by your little one’s favourite character!
You can also find lots of personalised books for adults, including keepsake newspaper books for various occasions, as well as humorous books to make your recipient smile. You can search for these books through our Him and Her categories, or by looking for your occasion.
What personalisation can you provide?
Our personalisation ranges from adding a recipient’s name and a personal message, to uploading an image to appear in a book. The personalisation available varies between books; in some books the name will be in the text and even illustrations, in others the name will appear on the top of the page. The name is always on the cover of our books. To find out what makes personalisation so special, click here.
There are not enough characters within the name/personalisation fields, can you add more?
Unfortunately, all our products are designed and formatted with the character counts shown so that the personalisation of your gift can be made in the best way possible.
How do I create a personalised label for my Personalise it Later book?
To get your free personalised label for your book, click here.
What special characters do you support for personalisation?
The special characters we support are as follows:
Unfortunately not all accents and symbols can be printed, so please check any special characters before completing your order.
My order has arrived with a spelling mistake, can you help?
To begin with, we would recommend checking your order confirmation, as all of our books are printed as requested. However, if this is a mistake made by us, we will happily get this sorted for you if you can please email our team on [email protected] with your order number and any images of the mistake.
Delivery, Returns and Cancellations
When will my order be delivered?
For all information about delivery, lead times and tracking your order, click here.
You can track your order, without having to login, here.
Can I return my book?
For all information about returns, please read our returns policy.
How can I cancel my order?
Please phone us immediately and we’ll try to cancel your order before it is sent to our production team. Our telephone number is 0330 058 0403 and our working hours are 9am to 5pm Mon-Fri.
Please phone us rather than sending an email as your order may have already been produced before we get around to your email.
Unfortunately, once an order has been received by our production team, we are unable to cancel it.
I have made a mistake on my order; can I change this?
We understand mistakes happen and we will certainly try our best to make any changes we can. Please note, as all of our orders are despatched within 1 to 3 days of ordering, it may be too late to make a change. Please call a member of the team during our office hours on 0330 058 0403 and we will try our best. Please note that orders placed over the weekend will be less likely to be amended due to the efficiency of our production team.
I am sending straight to the person, can you gift wrap the product for me? And include a gift message?
At the moment we are unable to offer this service, but due to queries of this nature we are currently looking into the possibility of offering this service to you.
Lots of our books do come with a free gift box included, or give you the option to purchase one with your order, to make your book even more presentable for your recipient.
Discounts and Voucher Codes
I have a discount code but forgot to apply it to my order, can you add this?
No need to worry! As long as the book hasn’t been dispatched or the discount hasn’t expired, we can certainly take the code for you. Please contact us with your order reference and voucher code so we can get that sorted for you.
I have a code off a voucher website but it’s not going through?
Due to the premium nature of the bespoke gifts on In The Book, we do not advertise deals via voucher sites. These codes will most likely be false. However, we would recommend creating an account and signing up for our email newsletter where you will receive exclusive offers. You can do so on our homepage.
I want to place a corporate or bulk order; do you offer discounts?
We would recommend emailing the team on [email protected]. Please include the number of items you require, how quickly you require them and where you would like them sending.